Tool Box Buzz

Comparing Manufacturer’s Warranties

Comparing warranties between manufacturers has always been difficult, if not practically impossible.  Yet we all have the same few basic questions with regard to each brand’s warranty.   So here at Tool Box Buzz, we decided to ask the vendors themselves to answer those basic questions for you in plain English.  And they did!

Here are the questions we asked

We figured that there are 14 questions that cover the bases as far as what we really need to know.  So here’s what we asked each brand:

For each category o power tools that you sell (if there’s more than one), including batteries:

1. How long are the warranty periods for?
2. How do you require registration to be done, if at all?
3. How long a time from purchase does the customer have to register?
4. Must the receipt be kept?
5. What do the warranties cover?
6. Is the customer responsible for part of the repair/replacement expense?
7. What are the exclusions?
8. What will void the warranty?
9. How do you get service (bring the tool to store, bring it to a dealer, send it to a repair center, etc.)?
10. If to a service center, how many certified repair facilities are there in the US?
11. Who determines if the tool is covered under warranty, and how do they do that?
12. If the customer has to send it somewhere, who pays shipping charges?
13. If the customer brings the tool to a store or dealer, will they get an immediate replacement?
14. Is there an average turnaround time?

The Brands Covered

We got responses from 15 brands to which we sent those questions.  We asked the vendors to respond in a standard format, and their actual responses are linked to by each of their names below (numbers after a brand name link to separate documents of the response).

• BLACK + DECKER
• Bosch
• CRAFTSMAN
• DEWALT
• Festool
• Hart
• Hilti
• Makita
• Metabo HPT
• Milwaukee
• Paslode (1) (2) (3)
• Porter-Cable
• Ridgid
• Ryobi
• Skil (1) (2) (3) (4) (5)

IMPORTANT NOTE What follows is our necessarily very brief few-word synopsis of the vendors’ responses.  It is not the complete vendor response. Nor does it cover all the details and subtleties.  For that, you’ll need to click through the hyperlinks above.  In some places, we put an asterisk (*) after a point to indicate that additional detail is found in that vendor’s response when that answer was complicated.

How long are the warranty periods for?

This is the most basic question and the starting point for most of our consideration.  Of course, the devil is in the details, and the rest of the questions address them.  But here’s where we all start.

BLACK + DECKER  2 years for tools and batteries

Bosch  Corded tools – 1 year | cordless tools – 3 years | chargers (made after August 2020) – 3 years | batteries – 2 years | measuring tools – 1 or 2 years*

CRAFTSMAN  90-day money-back | 3-year limited

DEWALT  90-day money-back guarantee, 1-year free service, 3-year limited warranty on most tools.  Batteries have 2 or 3-year warranties

Festool  3 years wear-and-tear

Hart  3 years

Hilti  20 year warranty | 2 year wear-and-tear

Makita  3 years Lithium-Ion Tool, Battery, Charger, and Pneumatic Nailer | 1-year general product warranty | 2 years emissions-related components

Metabo HPT HPT Materials and workmanship only, not wear-and-tear.  Depending on type of tool: limited lifetime, 5 years, 2 years, or 1 year*.  90 or 30-days for accessory-type items.*

Milwaukee  Power tools – 5 years | Equipment – 2 years | Batteries – 3 years

Paslode  Cordless Two-Year Bumper to Bumper Warranty. Pneumatics (including Duo-Fast) 1-year Limited Warranty. Five years on molded parts for both (see * for details).

Porter-Cable  Power tools – 3 years | batteries – 2-3 years

Ridgid  3 years | most items eligible for LSA

Ryobi  3 years | 40-volt tools – 5 years

Skil  Corded handheld – 1 year | Benchtop – 3 years | Cordless/OPE/measurement – 5 years | batteries & chargers – 2 years

How do you require registration to be done if at all?

Registration — specifically failing to do so — has been the bane of many busy pros.  We see here that most brands don’t require registration these days.

BLACK + DECKER  Not required

Bosch  Online or phone

CRAFTSMAN  Not required

DEWALT  Not required

Festool  Not required (in the USA)

Hart  Not required

Hilti  Not required

Makita  Not required but online recommended

Metabo HPT HPT  Not required

Milwaukee  Not required

Paslode  Not required but recommended, online

Porter-Cable  Not required

Ridgid  Online or by mail

Ryobi  Not required

Skil  Not required but encouraged

How long from purchase does the customer have to register?

While registration isn’t required by most brands, it is always a good idea and making a habit of registering new tools is best practice.  We highly recommend keeping a folder for each expensive tool with the warranty, registration, and receipt…and anything else that might be needed down the road.

BLACK + DECKER  N/A

Bosch  Corded and corded tools – anytime during warranty period | measuring tools – within 8 weeks from purchase

CRAFTSMAN  N/A

DEWALT  N/A

Festool  Not required, but within 30 days is best

Hart  N/A

Hilti  N/A

Makita  N/A

Metabo HPT  N/A

Milwaukee  N/A

Paslode  Anytime during the warranty period

Porter-Cable  N/A

Ridgid  90 days

Ryobi  N/A

Skil  Generally within 30 days to get full warranty

Must the receipt be kept?

Many manufacturers don’t require a receipt to be kept, and in many cases the tool’s date of manufacture will be considered the start of the warranty period.  But see the note above about keeping a folder for each significant tool–it’s just good business sense!

BLACK + DECKER  Preferred, but not necessary

Bosch  Yes

CRAFTSMAN  Yes

DEWALT  Preferred but not necessary

Festool  Yes

Hart  No, but recommended

Hilti  No

Makita  No, but recommended

Metabo HPT  No, but recommended

Milwaukee  No, but recommended

Paslode  No, but recommended, otherwise serial # is coded with date of manufacture and dictates warranty period.

Porter-Cable  Preferred but not necessary

Ridgid  No, but recommended, especially with LSA

Ryobi  No, but recommended

Skil  Yes (one-time exception)

What does the warranty cover?

Ahh, here’s where we get into the devil’s details.  Note that most warranties cover defects in the manufacture of the tool, but a couple go significantly beyond that.

BLACK + DECKER  Defects in materials and workmanship

Bosch  Materials and workmanship

CRAFTSMAN  Defects in materials and workmanship

DEWALT  Year 1: Maintenance and parts are worn due to normal use | Years 2-3: Defects in materials or workmanship.

Festool  Everything except consumables

Hart  Materials and workmanship

Hilti  20 years material & workmanship | 2 years wear-and-tear

Makita  Materials and workmanship

Metabo HPT  Materials and workmanship

Milwaukee  Materials and workmanship

Paslode  Cordless – Everything (even if it falls off a roof) during the first 2 years; 5 years molded parts. | Pneumatics – One year on non-wear parts complex; 90 days on normal wearing, see table*

Porter-Cable  Year 1: Maintenance and parts are worn due to normal use | Years 2-3: Defects in materials or workmanship.

Ridgid  Materials and workmanship | LSA covers wear and tear

Ryobi  Materials and workmanship

Skil  Materials and workmanship

Is the customer responsible for part of the repair/replacement expense?

In all cases the customer isn’t responsible for part of the repair expense if the tool is covered under warranty…as it should be.

BLACK + DECKER  No

Bosch  No if covered under warranty

CRAFTSMAN  No

DEWALT  No

Festool  No

Hart  No

Hilti  No

Makita  No

Metabo HPT  No

Milwaukee  No

Paslode  No

Porter-Cable  No

Ridgid  No

Ryobi  No

Skil  No

What are the exclusions?

More of the devil’s details.  There are significant differences between brands here, but note that most vendors disallow coverage if the tool is misused or abused, but some Paslode covers their tools regardless of what you do to them.

BLACK + DECKER  Abuse, accidental damage, unauthorized repairs

Bosch  Misuse, careless handling, misrepair

CRAFTSMAN  Abuse, accidental damage, unauthorized repair

DEWALT  Abuse, accidental damage, unauthorized repair

Festool  Purchase outside USA

Hart  accidents, misuse, abuse, neglect, alteration, modification or repairs by other than Authorized Service Centers

Hilti  Wear-and-tear excludes abuse or non-intended use and some accessories

Makita  Normal wear-and-tear, alterations, unauthorized repair, abuse, misuse improper maintenance, the improper operation*

Metabo HPT  Unauthorized repair, non-conforming parts, normal wear-and-tear, abuse, inappropriate use, neglect, accidents.

Milwaukee  Normal wear-and-tear, and abuse

Paslode  Cordless – none | Pneumatics – see table*

Porter-Cable  Abuse, accidents, unauthorized repair

Ridgid  accidents, misuse, abuse, neglect, alteration, modification or repairs by other than Authorized Service Centers

Ryobi  accidents, misuse, abuse, neglect, alteration, modification or repairs by other than Authorized Service Centers

Skil  Warranty not transferrable

What will void the warranty?

There are some significant differences here; note that purchase outside the United States will void some warranties.  We always recommend buying from an authorized dealer no matter your geographic area.

BLACK + DECKER  Modifications, use outside a home environment

Bosch  Misuse, careless handling, misrepair

CRAFTSMAN  Modifications

DEWALT  Modifications

Festool  Modifications, misuse, use inconsistent with the intent of the tool

Hart  Misuse, abuse, neglect, alteration, modification, or unauthorized repair

Hilti  Abuse

Makita  See above

Metabo HPT  See above.

Milwaukee  See above

Paslode  Cordless – non-U.S. purchase, improper use, non-authorized nails. | Pneumatics – see table*, also non-U.S. purchase

Porter-Cable  Modifications

Ridgid  Misuse, abuse, neglect, alteration, modification, or unauthorized repair

Ryobi  Misuse, abuse, neglect, alteration, modification, or unauthorized repair

Skil  Abuse, modification, unauthorized repair, purchase through unauthorized or third party seller

How do you get service?

The big differences here are mostly whether you can take the tool to a retail dealer or if you have to get it to a service center.

BLACK + DECKER  Factory or authorized repair center

Bosch  Ship to or drop off at Bosch service center

CRAFTSMAN  Take to retailer

DEWALT  Factory or authorized repair center

Festool  Repair center in Indiana

Hart  Get to repair center

Hilti  Ship to repair center or bring to Hilti store

Makita  Return to the repair center

Metabo HPT  Bring or ship to the service center

Milwaukee  Initiate service online or by telephone

Paslode  Bring to authorized service center – or send back to Paslode.

Porter-Cable  factory or authorized service center

Ridgid  Get to repair center

Ryobi  Get to the repair center

Skil  Get to the service center

How many repair centers in the U.S.?

Most brands have hundreds of authorized repair centers in addition to factory service centers.  The services you can get at a non-factory-operated center will of course vary considerably.

BLACK + DECKER  20 factory, 700+ authorized

Bosch  4 Bosch service centers | 400+ authorized service centers

CRAFTSMAN  N/A

DEWALT  20 factory, 700+ authorized

Festool  1

Hart  214+ independent

Hilti  4

Makita  12 factory | 1500+ authorized

Metabo HPT  800+ authorized

Milwaukee  20 factory  | hundreds authorized

Paslode  300+ authorized

Porter-Cable  20 factory | 700+ authorized

Ridgid  330+ independent | Home Depot tool rental centers

Ryobi  330+ independent | Home Depot tool rental centers

Skil  140+

Who determines if the tool is covered, and how do they do that?

In all cases someone at the service center itself determines if a tool is covered.  Of course, there’s no way for us to determine, or even properly ask, just how strict or forgiving that person will be…on that particular day.

BLACK + DECKER  Service center review

Bosch  Bosch Service technician

CRAFTSMAN  Retailer review

DEWALT  Service center review

Festool  Festool employees

Hart  Technician

Hilti  Serial number provides information

Makita  Service center

Metabo HPT  Technician

Milwaukee  Technician

Paslode  The service center

Porter-Cable  Service center review

Ridgid  Technician

Ryobi  Technician

Skil  Customer service, technician

Who pays shipping charges (if under warranty)?

This is an important detail.  If you have to pay for a heavy tool to get to a service center, it may be easier/cheaper just to scrap the tool.  Whatever the vendor’s policy, you always want duplicates of tools that will grind a job to a halt if they go down.

BLACK + DECKER  Customer pays to ship to the service center

Bosch  Bosch pays if, under warranty, the customer pays return charges if not covered by warranty

CRAFTSMAN  Customer must bring to a retailer

DEWALT  Customer pays shipping to the service center

Festool  Festool

Hart  Customer pays inbound

Hilti   if under wear-and-tear coverage

Makita  Customer (one exception)*

Metabo HPT  Metabo HPT

Milwaukee  Milwaukee

Paslode  – Paslode pays both ways |  Pneumatics – must bring to the service center, if sent to Factory, Paslode pays for return only

Porter-Cable  Customer pays to ship to the service center

Ridgid  Customer pays inbound

Ryobi  Customer pays inbound

Skil  Will recommend service location within driving distance; otherwise shipping pre-paid

If the customer brings the tool to a store or dealer, will they get an immediate replacement?

Most brands will offer a refund or replacement within 30-90 days of purchase.  Some brands differ.  We regard a refund as the same as a replacement since you can simply return a tool you’re unhappy with and buy a new one on the spot.

BLACK + DECKER  Most retailers have a 30-day return policy

Bosch  Yes within 30 days |  180 days for PROFACTOR rotary hammer*

CRAFTSMAN  If under warranty, yes

DEWALT  30-day returns to retailers | 90-day returns for most tools at the service center

Festool  No

Hart  No

Hilti  Yes for batteries, chargers, and some tools

Makita  30 days replacement or refund

Metabo HPT  30 days

Milwaukee  No

Paslode  Pneumatics – Store/dealer discretion

Porter-Cable  30 days at retailer | 90 days at the factory service center

Ridgid  90 day return to retailer

Ryobi  90 day return or refund at the retailer

Skil  Depending on circumstances

Is there an average turnaround time?

All brands offer reasonable, if not extraordinary, turnaround times.  Of course, these don’t include the shipping transit times.  Again, make sure you have, or can easily get, dups of vital tools.

BLACK + DECKER  5 business days

Bosch  5 business days

CRAFTSMAN  N/A

DEWALT  5 business days

Festool  48-72 hours

Hart  No

Hilti  Same day in, same day out

Makita  3 days

Metabo HPT  48 hours

Milwaukee  7-10 business days

Paslode  3 days

Porter-Cable  5 business days

Ridgid  No

Ryobi  No

Skil  Goal of 5-7 days

Conclusion

We were surprised by how similar most warranty terms are, and of course very happy to see some of the extraordinarily generous terms of some brands in some areas.  It seems that the manufacturers realize how important warranties are to most pro purchase decisions.  As you would expect in a competitive industry, at similar price points the terms are reasonably close.  Warranty terms aren’t the only characteristic that’s important in a decision to buy, but they can often make or break a decision to invest long-term in one brand rather than another.

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